Return & Refund Policy

At Gamefowl Supplies, we are committed to providing quality collectibles and accessories along with dependable customer support. If you experience an issue with your order, we are here to help resolve it quickly and fairly.

Please review our return and refund policy below.

Returns

We accept return requests only under certain conditions.

Damaged or Defective Items

If your order arrives:

  • damaged
  • defective
  • incorrect
  • incomplete

please contact our support team within 24 hours of delivery.

To process your request, we may ask for:

  • order number
  • photos of the item
  • description of the issue

Once verified, we will arrange a replacement or suitable resolution.

Return Eligibility

Returns are accepted only when:

  • the item is damaged during shipping
  • the wrong item was delivered
  • the item has a manufacturing defect

Items returned without approval may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

  • used products
  • opened items not in original condition
  • clearance or final-sale items
  • collectible items marked as limited availability
  • items returned without prior authorization

Refunds

Refunds are issued only after return eligibility has been confirmed.

If approved, refunds may be provided when:

  • items arrive damaged
  • incorrect products are delivered
  • products contain verified defects

Refunds are processed to the original payment method used at checkout.

Refund Processing Time

Once your return request is approved:

Refunds are typically processed within 5–7 business days.

Processing time may vary depending on your payment provider.

Replacement Items

Whenever possible, we prioritize sending replacement items instead of issuing refunds.

If replacements are unavailable, a refund or store credit may be provided.

Return Shipping Costs

If the issue is caused by our error (including damaged, defective, or incorrect items):

We cover return shipping costs.

If the return request is made for other reasons:

Customers may be responsible for return shipping charges.

Exchanges

Exchanges are handled on a case-by-case basis depending on product availability.

If an incorrect item was delivered, we will arrange a replacement promptly.

Order Cancellations

Orders may be canceled before shipment.

If your order has already been shipped, cancellation may no longer be possible.

To request a cancellation, please contact our support team as soon as possible.

Approved cancellations will receive a full refund to the original payment method.

How to Request a Return or Refund

To start a request:

  1. Contact our support team within 24 hours of delivery
  2. Provide your order number
  3. Include photos (if applicable)
  4. Describe the issue clearly

Our team will review your request and provide next steps.

Contact Information

If you need help with returns or refunds, please contact us.